Collaboration, consultation, cooperation and communication – Gary Chapman discusses the four pillars of success for PortmanDentex’s patients, practices and clinicians.
With over 45 years in dentistry and 22 years in mergers and acquisitions, I’ve seen first-hand the industry’s evolution firsthand – shaped by innovation and incredible opportunity. The merger of Portman Dental Care and Dentex marked a pivotal moment in this evolution, creating a stronger, united organisation built on shared values, a commitment to clinical excellence, and the ability to leverage our scale for the benefit of patients, practices, and colleagues alike.
At the heart of PortmanDentex is a dedication to fostering collaboration, consultation, cooperation, and communication – four fundamental pillars that define our approach to success. Together, we are creating a business that not only supports our practices but also provides unparalleled growth and development opportunities for dental professionals across the UK and Ireland.
Collaboration: strength in unity
As a combined entity, PortmanDentex is more than just a dental group – it is a dynamic network of practices, clinicians, and support teams working together to achieve the best outcomes for our patients and colleagues. Our scale allows us to share knowledge, resources, and expertise across our network, ensuring that every practice benefits from the collective experience of the wider group.
By working closely with our practices, we support them in navigating the challenges and opportunities of modern dentistry. Whether through investment in technology, advanced clinical training, or operational efficiencies, we ensure that our practices are well-equipped to thrive in an ever-changing industry.
Consultation: a people-first approach
The success of PortmanDentex is built on listening to and understanding the needs of our clinicians and support teams. Over the years, I have learned that transitions – especially for practice teams – can be emotional and uncertain times. That’s why our integration process is designed with people at its core.
From pre-acquisition discussions to ongoing support, we ensure that our teams feel heard and valued. Our experienced integration specialists, many of whom come from practice backgrounds, guide new practices through this journey, helping them adapt while preserving the unique qualities that make them successful.
Cooperation: driving excellence together
A key advantage of our merger is the ability to harness the collective expertise of two industry-leading organisations. Our practices are part of a group that is committed to continuous improvement and excellence in patient care. The ability to work together and learn from one another is what sets PortmanDentex apart.
Our practices are not just partners in name – they are integral to our success. We recognise that each practice has its own identity and strengths, and we respect and nurture that individuality. By working collaboratively, we help practices elevate their standards, streamline operations, and unlock new growth opportunities.
We are also committed to providing career and clinical growth opportunities for our dental professionals. Through roles such as clinician engagement lead and practice clinical lead, we offer pathways for leadership development, enabling clinicians to take on mentoring and management responsibilities while continuing to deliver outstanding patient care. Having worked alongside some of the most talented professionals in the industry, I know that investing in our people is one of the greatest strengths of our group.
Communication: the foundation of our success
Effective communication is the glue that holds everything together. With a growing network, maintaining transparency and clarity across all levels of the business is more important than ever. We prioritise regular engagement with our practice teams, therefore ensuring that key messages, updates, marketing plans, and strategic developments are communicated effectively.
From leadership calls and business-wide support team calls to local team meetings and one-on-one discussions, we actively seek feedback and listen to the voices of our colleagues and practice partners. Their insights then drive our decision-making, ensuring that we remain agile, responsive, and true to our values.
A future of growth and opportunity
The merger of Portman and Dentex was more than a coming together of two organisations – it is the start of a new era in dentistry. As PortmanDentex, we are uniquely positioned to shape the future of patient care, provide greater opportunities for dental professionals, and continue our journey of excellence.
We remain committed to the principles that have made both legacy businesses successful while embracing the advantages that our combined scale, network, and expertise bring. By staying true to our core pillars – collaboration, consultation, cooperation, and communication – we are building a stronger, more resilient organisation that benefits everyone within our network.
Together, we are not just creating a dental group; we are reimagining the future of dentistry – one practice, one patient, and one colleague at a time.
Ready for a new chapter or seeking growth opportunities? For careers: recruitment@portmandentex.com, clinical opportunities: clinicalevents@portmandentex.com or if you’re thinking about selling or growing your practice: acquisitions@portmandentex.com. Visit portmandentex.com for more.
This article is sponsored by PortmanDentex.
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